CallClerk - Sharing over a Network
CallClerk can work on a single PC (workstation) or over a network. When CallClerk works over a network it can report calls received by one workstation on the network to all other workstations on the same network, even if the other workstations do not have modems attached to them.
In order for CallClerk to work you must subscribe to the Caller ID service from your local phone company and have a modem, or similar device, that reports Caller ID information connected to either a single workstation or at least one workstation on the network.
The option 'Report calls from Networked PCs' on the
CallClerk - Settings - Control Panel should be checked when you want CallClerk to report calls on a PC that were received by another PC.
You may also optionally enable CallClerk to share a single CallClerk database among all workstations. To do this
please ensure all instances of CallClerk running on
your various computers at the same version. Once done, set the CallClerk database location to a single file on a shared drive jointly accessible to all workstations. The location of the shared database can be be updated on each workstation using the
CallClerk –
Settings – Database window of each workstation.
If you have several phone lines to monitor you can monitor one line per computer. You can use the
CallClerk - Settings - Phone line window to give each monitored line an unique name which will appear the
CallClerk - History window. If you elect to share the database all
recorded calls, regardless of the PC they were received on, will be recorded in the same database. If you elect not share the database CallClerk will still report all calls received among all PCs, but only record the call in the database of the PC on which the call was received.
Please Note: if you are running multiple copies of CallClerk over the network, you should not configure your systems to allow multiple modems to monitor the same line.
Also, in any configuration, CallClerk does not support reporting multiple calls at the same time.
To test reporting over a network:
1. optionally setup CallClerk to share a single database as outlined above;
2. ensure all workstations have the sliding display option turned on in the
CallClerk - Settings - Control Panel; and
3. click on the [Test} button on the
CallClerk - Settings - Display window.
The CallClerk display should appear on all the workstations running CallClerk which have been configured as described above.
For workstations that do not have a modem attached directly to them, the ‘No Modem’ option should be used on the
CallClerk – Settings – Modem window.
Also, please be aware, the only PCs from which you will be able to answer and place calls using CallClerk, will be those in which you have a modem. Also those PCs will only be able to answer and place calls on the line associated with the modem for that particular PC.
If you would like to run multiple versions of CallClerk on your network, you should know that discounts are available for multiple licenses of CallClerk, for more information please
click here.